How do I place an order?

Simply browse our collections, select your desired items, and add them to your cart. Proceed to checkout, enter your shipping details, and complete your payment. You will receive an order confirmation via email.

Where do you ship to?

We currently ship to various locations worldwide. You can check available shipping options at checkout.

How long does delivery take?

Shipping times vary based on location and shipping method. Standard delivery typically takes 2-5 business days, while express options are available for faster delivery.

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking link via email to monitor its journey.

Do you offer free shipping?

We offer free shipping on orders over 150 EUR. Shipping costs for smaller orders will be calculated at checkout.

What is your return policy?

We accept returns within 14 days of receiving your order. Items must be unworn, unwashed, and in their original packaging with tags attached.

How do I start a return or exchange?

You can initiate a return or exchange directly through your profile. Simply log in to your account, and follow the instructions to process your return. If you need further assistance, feel free to contact our customer service team.

Can I exchange an item for a different size or color?

Yes! If the size or color you need is in stock, we will be happy to exchange it. If not, you can return the item for a refund.

How long does it take to process a return?

Returns are typically processed within 1-3 business days after we receive the item. Refunds may take a few additional days to reflect in your account.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard) and other secure payment options available at checkout.

Are my payment details secure?

Absolutely. We use encrypted technology to ensure your payment details remain safe.

Do you charge sales tax?

Sales tax is applied based on your location and local regulations. The total will be displayed at checkout before you confirm your purchase.

Can I use more than one promo code at checkout?

Unfortunately, only one promo code can be applied per order.

How do I find the right size?

Check out our Size Guide on each product page, which provides measurements and fit recommendations.

How do I care for my items?

Care instructions are included on product tags and our website.

Will sold-out items be restocked?

Yes! We regularly restock popular items. Sign up for restock notifications on the product page, and you'll be the first to know when your favorite pieces are back in stock!

Do I need an account to shop?

No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy exclusive perks.

How do I reset my password?

Click "Forgot Password?" on the login page, and follow the instructions to reset it via email.

Is my personal information safe?

Yes! We take privacy seriously and use secure systems to protect your personal data.

How do I apply a promo code?

Enter your promo code at checkout in the designated box before completing your purchase.

Do you sell gift cards?

Yes! We offer digital gift cards in various amounts. They make the perfect gift for any occasion.

Can I combine a promo code with a gift card?

Yes! Gift cards can be used alongside promo codes.